Experity, the leading on-demand healthcare solution provider serving 22 of the 25 largest enterprise urgent care organizations in the U.S., has officially announced the launch of Experity Care Agent, which happens to be industry’s first clinical intelligence solution, geared towards helping urgent care consumers better manage their healthcare.
According to certain reports, the stated solution leverages, at launch, data analytics and AI to redefine how patients interact with clinics. More on the same would reveal how it arrives on the scene bearing an ability to facilitate the entire care journey, while simultaneously maintaining each clinic’s unique voice and brand identity.
This markedly comes on the back of a Forrester report, where it was revealed that organizations’ top initiative for 2025 is implementing technologies that improve patient experiences, support care virtually, and enable clinic decision-making for personalized medicine. Keeping the same in mind, Experity Care Agent brings forth a mechanism which addresses each of these operational needs through a unified technical base.
More on that would reveal how this particular solution runs a dual-channel communication approach. It also works with the help of mobile messaging (SMS/RCS) for smart registration, and secure web chat for all substantive interactions including triage assessments, discharge notes, payment collections, and care reminders.
In case that wasn’t enough, the stated architecture is even understood to be completely HIPAA compliant.
“At Community Care Partners, enhancing the patient experience through technology is a continuous priority,” said Erica Hauser, President at Community Care Partners. “We are always exploring and adopting innovative solutions that streamline the entire patient journey—starting from pre-arrival and continuing through to post-visit follow-up—ensuring a seamless, efficient experience at every touchpoint.”
Talk about the whole value proposition on a slightly deeper level, we begin from Experity Care Agent’s intelligent skills architecture, which houses modular capabilities spanning pre-visit preparation, real-time assistance, and post-visit follow-ups that are open to customization for each clinics’ specific needs.
Next up, we have a white-labeled brand experience coming into play. This translates to how patients only have to interact with their clinic’s brand and voice, not a third-party platform.
“To attract and retain patients, urgent care organizations must focus on personalizing engagement and guiding individuals toward customized health outcomes,” said Adrian Agostini, CRO at Experity. “Today’s generation of consumers want to be actively involved in addressing their health needs and Experity Care Agent literally puts urgent care in the palm of their hand.”
Another detail worth a mention relates to the given solution’s clinical integration. You see, thanks to deep integration with EMR and practice management systems, the technology basically treads up a long distance to ensure continuity of care information.
At launch, Experity Care Agent will introduce various core skills, including digital discharge document delivery and lab results communication, with more dynamic capabilities slated for launch throughout 2025 and 2026.
Among other things, it ought to be acknowledged that the innovation in question builds upon the release of Experity’s AI-driven Partner Ecosystem. The company is also working to release AI Insurance Matching and AI Scribe before year end.
Founded in 2019, Experity’s rise up the ranks stems from its AI-driven platform which includes electronic medical records, practice management, patient engagement, revenue cycle management/billing, teleradiology, and business intelligence. Beyond that, the company also taps into Urgent Care Consultants and OnePACS, a prominent radiology picture archiving and communications system (PACS).
Experity excellence in what it does can be further understood once you consider more than 50% of urgent care centers nationwide rely on Experity’s solutions to support their growth.
“We envision Care Agent as an expansive, intelligent platform hosting an evolving catalog of skills that intersect every touchpoint in the patient journey,” said Ian Lyman, SVP of Consumer Strategy and Innovation at Experity. “This approach lets Care Agent deliver value on multiple levels by eliminating friction, driving operational efficiencies, unlocking new revenue streams and service offerings, and enhancing the patient experience. The real transformation isn’t just about metrics. It’s about creating capacity by making complexity disappear, so providers can focus on what they do best: Caring for patients.”