For decades, addiction and mental health recovery have followed a familiar pattern: detox, residential treatment, and discharge—followed by a hopeful leap into everyday life. But what happens when the safety net of structured care falls away, and real-life challenges resurface with full intensity? For many individuals and families, that gap becomes the breaking point. That’s where Hired Power steps in—not just as a service provider, but as a lifeline, a support system, and a guide through the messy, nonlinear journey of recovery.

Founded in 2002 and headquartered in California, Hired Power has spent more than two decades redefining how behavioral health support is delivered. The company operates with a mission that’s both revolutionary and remarkably human: to walk alongside individuals and families through every stage of the recovery process—before, during, and after treatment. Their model is built on one critical insight: recovery isn’t an event; it’s a lifelong process. Hired Power specializes in a broad spectrum of behavioral health services, including addiction, mental health, and eating disorder interventions. By understanding the unique complexities of each condition—and often, their intersections—Hired Power provides a comprehensive and compassionate approach tailored to everyone’s experience. Whether intervening early in the progression of an eating disorder, supporting long-term mental health stabilization, or guiding families through the chaos of active addiction, their professionals bring clinical insight and human connection to every case.

Meeting Clients Where They Are

Hired Power’s philosophy begins with understanding. No two clients are the same. Before placing any Personal Recovery Assistant or intervention services begin, the team carefully considers each individual’s and families’ background, needs, past attempts at recovery, and their current family dynamics. “We’re not just placing someone into a situation,” says Nanette Zumwalt, President, Hired Power. “We are crafting a unique strategy that takes into account their past, present, and what we hope to guide them in building for their future.”

From the very first interaction, Hired Power conducts thorough assessments to understand who the client is—not just on paper, but emotionally, relationally, and clinically. This allows them to identify the right recovery professional or coach for each situation. Factors such as gender match, personality fit, trauma history, and personal goals are all considered, ensuring a foundation of trust and compatibility from the outset. Their recovery professionals—many of whom have lived experience in the behavioral health space—are trained to support clients in moments of deep crisis as well as quiet transformation. Whether it’s an individual struggling with relapse urges, a family in turmoil, or someone facing re-entry into the workforce after treatment, Hired Power provides emotionally intelligent, clinically sound support every step of the way.

Rather than following rigid protocols and impersonal systems, Hired Power emphasizes presence. Not just physical presence, but emotional attunement—being there in moments that matter most. When a client faces a relapse trigger, a panic attack, or a family conflict, their recovery professional can be available virtually or in-person to guide them through it, often preventing a downward spiral. It’s in these “teachable moments,” as Hired Power calls them, that real change begins. When clients who once turned to substances in moments of pain or stress find someone by their side offering support, compassion, and strategy, they start to believe a different outcome is possible. “We’re not just filling time or checking boxes but helping people rebuild their lives in real time—with all the chaos, beauty, and unpredictability that comes with it,” explains Scott Singer, CEO, Hired Power.

Helping Build a Sustainable Life

A critical gap in traditional recovery models is what happens after a person leaves addiction or mental health treatment. Many individuals return to environments filled with old triggers, strained relationships, or return to homelessness. Without sustained support, relapse becomes a likely outcome. Hired Power fills this gap through services like Personal Recovery Assistants, Safe Passage, and Clinical Case Management. These offerings are designed to wrap around the client, often in their own home or community, providing continuity and accountability as they reintegrate into everyday life. Whether it’s getting to meetings, reconnecting with children, finding employment, or managing trauma symptoms, Hired Power’s Case Managers and Personal Recovery Assistants are right there—coaching, guiding, and empowering.

One powerful case involved a woman re-entering her family home after treatment, uncertain whether she would even be welcomed back. With a Personal Recover Assistant by her side for 60 days, she rebuilt trust with her family, reconnected with her children, and laid the foundation for long-term recovery. Today, she remains sober, and her family is healing—together.

Even when the loved one initially refuses treatment, Hired Power stays engaged, continuing to work with the family system to build momentum and reduce fear. It’s this long-view approach that allows real transformation to take root. Contrary to popular belief, interventions are not dramatic, one-time events. Hired Power approaches interventions as a collaborative process, not a confrontation. Families often call in despair, believing nothing will change. But with guidance, education, and time, even the most resistant individuals can move toward willingness. “Interventions aren’t always a single moment—they’re about planting seeds, engaging in ongoing coaching, and helping families and clients move toward change,” says Nanette.

Where Innovation Meets Empathy

Perhaps the most powerful recent addition to Hired Power’s toolbox is Clinical Case Management, a highly customized offering that deconstructs the client’s life into manageable domains—housing, relationships, medical issues, trauma history—and creates a strategic plan for recovery that spans all of them.

One case involved an individual who had been to more than 15 treatment centers for addiction and mental health care, deeply cynical about recovery and emotionally burnt out. Through clinical case management, the Hired Power team built a plan that met the client in their world, allowing them to keep their apartment and relationships while receiving intensive support. The result wasn’t a miracle cure—but it was progress, hope, and a shift in outlook. And that’s often where recovery truly begins.

Another recent example involves a 45-year-old gender-neutral patient with a long history of mental health challenges. The patient had been residing in residential treatment when Hired Power was engaged by the family to provide long-term mentoring, coaching, and wraparound case management services. Over the course of six months, the team supported both the patient and family by coordinating a network of care—including a psychiatrist, therapist, and pain management provider—while addressing emotional regulation, community integration, and long-term planning. Through consistent collaboration and clinical guidance, the patient is now building a stronger foundation for sustainable recovery while the family reports renewed hope and stability.

Thoughtful, Purposeful Expansion

With a growing reputation, Hired Power is frequently asked about scaling. The answer is a firm yes—but with caveats. The leadership team is committed to mindful growth that never compromises quality or human connection. “I would love to see Hired Power in every major city, even internationally,” extols Nanette. “But only if we can do it without losing the personal connection and attention to detail that makes us effective.”

Today, while based in California, Hired Power serves families across the U.S. and even internationally, particularly in Canada. Their staff is strategically distributed to respond quickly and effectively in any location, while remaining sensitive to regional laws and cultural nuances. Above all, Hired Power offers something that no certification, clinical degree, or business model can replicate hope. Hope for families shattered by addiction. Hope for individuals lost in depression or trauma. Hope that recovery is not only possible, but sustainable and even joyful. “We need to stop looking at addiction and mental illness as defects of character” says Singer. This is a world-wide health crisis, and everyone has a somebody in their life who’s struggling. And everyone deserves support, dignity, and a practical path to healing.”

As fentanyl crises rise, as families silently struggle behind closed doors, and as outdated systems fail to address the full picture of recovery, Hired Power stands at the forefront of a new model. One that understands addiction and mental health are not boxes to check or problems to fix—they are human stories, deserving of empathy, structure, and presence. And as behavioral health become increasingly prevalent and complex, Hired Power’s integrated interventions offer an essential lifeline to clients and families who often feel lost or overwhelmed by fragmented systems. By focusing on wraparound support, emotional attunement, and individualized care, Hired Power isn’t just transforming lives—they’re reshaping the landscape of behavioral health care itself.